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Support Policy

Support Scope

  • Answer any quetions related to theme installation, theme configuration, theme setup to look like our demos.
  • Fix bugs related to the design (such as broken layout, overflow content…), the standard features of Shopify that make your store malfunction. Except for errors due to conflict with 3rd party apps. In this case, please contact us to discuss more. We may charge addional fee to fix. Sometimes, there may be errors beyond our ability that we cannot fix, please find other partners to fix it or uninstall the app. We do not accept returns for these cases.
  • Assist you how to translate your theme.
  • Your are still in support period. If your support period has expired, please extend your support plan.
  • Support one store per a purchased Standard License.

Out of Support Scope

  • Teach you how to use Shopify.
  • Edit the theme files, theme source code.
  • Answer questions related to edit theme files, source code.
  • Add new features, customize the features which the theme doesn’t support.
  • Integrate or make the theme work with third-party apps, third-party scripts.

Response Time

Our working hours from 9AM – 5PM GMT+7, Monday to Friday. Your inquiry should be answered quickly in our working hours. In some case, we may need more time to look into your request, we’ll try to inform you and keep you updated ASAP.

Contact Support

For any question, please open a conversation here to discuss with Technical support staff. Thank you!